Thursday, October 6, 2016

Cisco UCS C220M4s and the Purple Screen of Death - Could not start pcpu 1: TSC sync timed out

Recently, I had to install ESXi 5.5 on a Cisco rackmount server. VMware crashed with the purple screen of death.

Here's the display:


These are relatively new servers, so there was nothing especially helpful on the web. Other people had this problem, but I couldn't find any real solutions, other than a reference to C states on the CPU.

I experimented a bit and figured that CPU power savings might be the problem (I'd seen this before on Opteron servers.)

The fix is to set CPU performance to HPC (it defaults to Enterprise) in BIOS:


That's advanced -> CPU Performance -> HPC (from Enterprise)

This solved the problem. 

2 comments:

HUgemoNGus said...

Awesome. Saved me some heartache.

Ágúst Ingi Kjartansson said...

Well done, this blog saved my day.

I'm considering to pay you the UCS support fee for blogging about this.

UCS crap